Customer Portal
Give Customers a Live Window Into Their Repair
No app, no login, no phone tag. Every customer gets a live link to their job — and your team stays in the bay.
Start Free TrialEverything your customers need, nothing they don't
No Login Required
Customers open a link — nothing to download or register. Send it by SMS, email, or QR code on the receipt.
Live Status
Status updates the moment your team touches the job. Waiting → In progress → Ready appears on the customer's page instantly.
Photo Sharing
Show customers exactly what you found — worn brake pads, a leaking seal, a cracked mount. Photos build trust faster than descriptions.
Approval Workflow
Customers approve or decline extra work from their phone in seconds. No more waiting for a callback to continue the job.
You Control Visibility
Choose exactly what each customer sees. Internal notes and cost breakdowns stay private. Toggle the status page on or off per work order.
More Repeat Business
Customers who feel informed come back. Workshops using the portal report more organic reviews and fewer disputes over invoices.
Three steps, zero phone calls
Create the Work Order
A shareable customer status page is generated automatically when you create a work order. Nothing extra to set up.
Share the Link
Send the link by SMS, email, or display a QR code at the desk. Customers tap it and see their car's live status.
Customer Self-Serves
They check status, view photos, and approve extra work — all from the link. Your phone stays quiet. Your team stays in the bay.
Stop losing bay time to phone tag.
The customer portal is included in every paid MechMind plan. Set it up in minutes — your first customer can track their job today.
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